1. Services & Scope
Property Care Ottawa ("we", "us") provides residential handyman, maintenance, and property care services in Ottawa and surrounding areas. All services are subject to availability and our technical capabilities as a general handyman service. We do not perform licensed electrical, plumbing, structural, or renovation work.
2. What a "Visit" Includes
A scheduled visit consists of one appointment at your property, limited to the time cap of your plan:
- Basic Care: 1 visit per month, up to 2 hours, fixed checklist scope
- Premium Care: 3 visits per month, up to 2 hours each
- Property Manager: Up to 5 visits per month, up to 2.5 hours each
Scope for each visit must be confirmed via WhatsApp or email at least 24 hours before the appointment. A visit is not an open work order. Work beyond the confirmed scope or time limit is quoted separately and requires your explicit approval before proceeding.
3. Approved Task List
Subscription visits cover tasks from our published service list: TV mounting, furniture assembly, door repairs & adjustments, bathroom/kitchen caulking, gutter cleaning, smoke detector checks, lawn & yard maintenance, and minor home repairs (drywall patches, leaky faucets, cabinet fixes). Any task not on this list will be quoted separately before work begins.
4. Materials & Add-Ons
Basic consumables (screws, anchors, sandpaper, batteries, small amounts of caulk) are included in all plans at no extra charge. Materials with a cost exceeding $20 will be purchased on your behalf at cost and billed separately with a receipt. We do not mark up materials. Add-on charges are always communicated and approved by you before any purchase is made.
5. Subscription Billing & Cancellation
- Plans are billed monthly on the same date each month via e-transfer or credit card.
- You may cancel at any time by contacting us before your next billing date. No cancellation fee applies.
- Unused visits within a paid billing period are non-refundable but may be used any time before your cancellation date.
- Visits do not roll over to the following month unless missed due to our scheduling error, in which case we will reschedule at no charge.
- Rescheduling by the client requires at least 24 hours' notice. Missed appointments without notice are forfeited.
6. Pricing
Prices for one-time services are starting prices. Final pricing is confirmed before work begins based on scope, complexity, and materials. Subscription plan prices are fixed for the duration of your active subscription. We reserve the right to adjust subscription pricing with 30 days' written notice.
7. Liability
Property Care Ottawa carries general liability insurance for work performed on residential properties. We are not responsible for pre-existing damage, hidden defects in walls or structures, or damage resulting from inaccessible areas. Any concerns about existing conditions will be flagged in our service report before work begins. Our liability is limited to the cost of the service rendered.
8. Property Access & Safety
The client is responsible for ensuring safe and clear access to the work area. We reserve the right to refuse or pause work if conditions are unsafe, and will communicate this clearly. Hazardous materials (asbestos, mould, etc.) discovered during a visit will be flagged and the visit may be paused pending proper assessment.
9. Satisfaction & Disputes
We stand behind our work. If you are unsatisfied with a completed job, contact us within 48 hours of the visit and we will return to address the issue at no charge, provided the scope has not changed. Disputes must be raised within 7 days of the service date.
10. Privacy
We collect your name, contact information, address, and job details solely to provide our services. We do not sell or share your information with third parties. Service reports and photos are retained for 12 months and accessible to you on request.
11. Governing Law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be resolved in Ottawa, Ontario.
